[MM-30984] Missing payment email on billing day if no CC is present (#16442)

* Adding email and scaffolding for payment failure in case where customer has not added payment method

* Adding email template

* Remove unused boolean

* Fix error

* Add Email Us verbiage

Co-authored-by: Mattermod <mattermod@users.noreply.github.com>

api4/cloud.go

@@ -353,7 +353,11 @@ func handleCWSWebhook(c *Context, w http.ResponseWriter, r *http.Request) {
 			c.Err = nErr
 			return
 		}
-
+	case model.EventTypeFailedPaymentNoCard:
+		if nErr := c.App.SendNoCardPaymentFailedEmail(); nErr != nil {
+			c.Err = nErr
+			return
+		}
 	}
 
 	ReturnStatusOK(w)

app/app_iface.go

@@ -265,6 +265,8 @@ type AppIface interface {
 	SearchAllChannels(term string, opts model.ChannelSearchOpts) (*model.ChannelListWithTeamData, int64, *model.AppError)
 	// SearchAllTeams returns a team list and the total count of the results
 	SearchAllTeams(searchOpts *model.TeamSearch) ([]*model.Team, int64, *model.AppError)
+	// SendNoCardPaymentFailedEmail
+	SendNoCardPaymentFailedEmail() *model.AppError
 	// ServePluginPublicRequest serves public plugin files
 	// at the URL http(s)://$SITE_URL/plugins/$PLUGIN_ID/public/{anything}
 	ServePluginPublicRequest(w http.ResponseWriter, r *http.Request)

app/cloud.go

@@ -75,3 +75,19 @@ func (a *App) SendPaymentFailedEmail(failedPayment *model.FailedPayment) *model.
 	}
 	return nil
 }
+
+// SendNoCardPaymentFailedEmail
+func (a *App) SendNoCardPaymentFailedEmail() *model.AppError {
+	sysAdmins, err := a.getSysAdminsEmailRecipients()
+	if err != nil {
+		return err
+	}
+
+	for _, admin := range sysAdmins {
+		err := a.Srv().EmailService.SendNoCardPaymentFailedEmail(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL)
+		if err != nil {
+			a.Log().Error("Error sending payment failed email", mlog.Err(err))
+		}
+	}
+	return nil
+}

app/email.go

@@ -779,6 +779,7 @@ func (es *EmailService) SendPaymentFailedEmail(email string, locale string, fail
 	bodyPage.Props["Info2"] = T("api.templates.payment_failed.info2")
 	bodyPage.Props["Info3"] = T("api.templates.payment_failed.info3")
 	bodyPage.Props["Button"] = T("api.templates.over_limit_fix_now")
+	bodyPage.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
 
 	bodyPage.Props["FailedReason"] = failedPayment.FailureMessage
 
@@ -788,3 +789,23 @@ func (es *EmailService) SendPaymentFailedEmail(email string, locale string, fail
 
 	return true, nil
 }
+
+func (es *EmailService) SendNoCardPaymentFailedEmail(email string, locale string, siteURL string) *model.AppError {
+	T := utils.GetUserTranslations(locale)
+
+	subject := T("api.templates.payment_failed_no_card.subject")
+
+	bodyPage := es.newEmailTemplate("payment_failed_no_card_body", locale)
+	bodyPage.Props["SiteURL"] = siteURL
+	bodyPage.Props["Title"] = T("api.templates.payment_failed_no_card.title")
+	bodyPage.Props["Info1"] = T("api.templates.payment_failed_no_card.info1")
+	bodyPage.Props["Info3"] = T("api.templates.payment_failed_no_card.info3")
+	bodyPage.Props["Button"] = T("api.templates.payment_failed_no_card.button")
+	bodyPage.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+
+	if err := es.sendMail(email, subject, bodyPage.Render()); err != nil {
+		return model.NewAppError("SendPaymentFailedEmail", "api.user.send_password_reset.send.app_error", nil, "err="+err.Message, http.StatusInternalServerError)
+	}
+
+	return nil
+}

app/opentracing/opentracing_layer.go

@@ -13110,6 +13110,28 @@ func (a *OpenTracingAppLayer) SendEphemeralPost(userId string, post *model.Post)
 	return resultVar0
 }
 
+func (a *OpenTracingAppLayer) SendNoCardPaymentFailedEmail() *model.AppError {
+	origCtx := a.ctx
+	span, newCtx := tracing.StartSpanWithParentByContext(a.ctx, "app.SendNoCardPaymentFailedEmail")
+
+	a.ctx = newCtx
+	a.app.Srv().Store.SetContext(newCtx)
+	defer func() {
+		a.app.Srv().Store.SetContext(origCtx)
+		a.ctx = origCtx
+	}()
+
+	defer span.Finish()
+	resultVar0 := a.app.SendNoCardPaymentFailedEmail()
+
+	if resultVar0 != nil {
+		span.LogFields(spanlog.Error(resultVar0))
+		ext.Error.Set(span, true)
+	}
+
+	return resultVar0
+}
+
 func (a *OpenTracingAppLayer) SendNotifications(post *model.Post, team *model.Team, channel *model.Channel, sender *model.User, parentPostList *model.PostList, setOnline bool) ([]string, error) {
 	origCtx := a.ctx
 	span, newCtx := tracing.StartSpanWithParentByContext(a.ctx, "app.SendNotifications")

i18n/en.json

@@ -2882,6 +2882,26 @@
     "id": "api.templates.payment_failed.title",
     "translation": "Failed Payment"
   },
+  {
+    "id": "api.templates.payment_failed_no_card.button",
+    "translation": "Pay now"
+  },
+  {
+    "id": "api.templates.payment_failed_no_card.info1",
+    "translation": "Your Mattermost Cloud invoice for the most recent billing period has been processed. However, we don't have your payment details on file."
+  },
+  {
+    "id": "api.templates.payment_failed_no_card.info3",
+    "translation": "To review your invoice and add a payment method, select Pay now."
+  },
+  {
+    "id": "api.templates.payment_failed_no_card.subject",
+    "translation": "Payment is due for your Mattermost Cloud subscription"
+  },
+  {
+    "id": "api.templates.payment_failed_no_card.title",
+    "translation": "Your Mattermost Cloud Invoice is due"
+  },
   {
     "id": "api.templates.post_body.button",
     "translation": "Go To Post"

model/cloud.go

@@ -4,7 +4,8 @@
 package model
 
 const (
-	EventTypeFailedPayment = "failed-payment"
+	EventTypeFailedPayment       = "failed-payment"
+	EventTypeFailedPaymentNoCard = "failed-payment-no-card"
 )
 
 // Product model represents a product on the cloud system.

templates/payment_failed_no_card_body.html

@@ -0,0 +1,92 @@
+{{define "payment_failed_no_card_body"}}
+
+<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"
+    style="margin-top: 20px; line-height: 1.7; color: #555;font-family: Arial; font-style: normal; font-weight: bold;">
+    <tr>
+        <td>
+            <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"
+                style="max-width: 660px; font-family: Helvetica, Arial, sans-serif; font-size: 14px; background: #FFF;">
+                <tr>
+                    <td style="border: 1px solid #ddd;">
+                        <table align="left" border="0" cellpadding="0" cellspacing="0" width="100%">
+                            <tr>
+                                <td style="padding: 20px 20px 10px; text-align:left;">
+                                    <img src="{{.Props.SiteURL}}/static/images/logo-email.png" style="opacity: 0.5"
+                                        width="130px" alt="">
+                                </td>
+                            </tr>
+                        </table>
+                        <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"
+                            style="border-collapse: collapse; max-width: 443px">
+                            <tr style="width: 443px">
+                                <td>
+                                    <table border="0" cellpadding="0" cellspacing="0"
+                                        style="padding: 20px 0 0; text-align: center; margin: 0 auto">
+                                        <tr>
+                                            <td style="padding: 0 0 64px;">
+                                                <table align="center" border="0" cellpadding="0" cellspacing="0"
+                                                    width="371px">
+                                                    <tr>
+                                                        <td>
+                                                            <h2
+                                                                style="margin-bottom: 0; text-align: center; color: #3D3C40; font-weight: bold; margin-top: 10px; line-height: 32px; font-size: 28px; font-family: Arial">
+                                                                {{ .Props.Title }}</h2>
+                                                        </td>
+                                                    </tr>
+                                                </table>
+                                                <p
+                                                    style="font-weight: normal; color: #3D3C40; font-size: 16px; line-height: 24px; font-family: Arial">
+                                                    {{ .Props.Info1 }}</p>
+                                                <p style="margin-top: 24px; margin-bottom: 24px; font-weight: normal; font-size: 16px; line-height: 24px; color: #3D3C40; font-family: Arial">{{.Props.Info3}}</p>
+                                                <p style="margin: 31px 0 31px">
+                                                    <a href="{{.Props.SiteURL}}/admin_console/billing/subscription"
+                                                        target="_blank"
+                                                        style="font-weight: normal; border-radius: 4px; background: #166DE0; color: #fff;outline: none; min-width: 200px; padding: 11px 24px 11px 24px; font-size: 16px; font-family: Arial; cursor: pointer; -webkit-appearance: none;text-decoration: none; margin-top: 16px;">{{ .Props.Button }}</a>
+                                                </p>
+                                            </td>
+                                        </tr>
+                                    </table>
+                                </td>
+                            </tr>
+                        </table>
+                        <table align="center" border="0" cellpadding="0" cellspcing="0" width="612px">
+                            <tr>
+                                <td style="border-bottom: 1px solid #E5E5E5"></td>
+                            </tr>
+                        </table>
+                        <table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"
+                            style="max-width: 443px; font-family: Helvetica, Arial, sans-serif; font-size: 14px; background: #FFF; border-collapse: collapse;">
+                            <tr>
+                                <td style="font-family: Arial; padding: 20px 20px 24px 48px; text-align:left;">
+                                    <h3 style="margin-bottom: 0;">Questions?</h3>
+                                    <p style="font-weight: normal; margin-top: 0;">{{ .Props.EmailUs }} <a
+                                            href="mailto:feedback@mattermost.com">feedback@mattermost.com</a></p>
+                                </td>
+                            </tr>
+                        </table>
+                        <table align="center" border="0" cellpadding="0" cellspcing="0" width="612px">
+                            <tr>
+                                <td style="border-bottom: 1px solid #E5E5E5"></td>
+                            </tr>
+                        </table>
+                        <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"
+                            style="font-family: Arial; line-height: 16px; font-size: 12px; background: #FFF;">
+                            <tr>
+                                <td
+                                    style="font-weight: normal; text-align: center;color: #AAA;font-size: 11px;padding-bottom: 10px;padding: 0;line-height: 16px;padding-bottom: 48px;padding-top: 4px;">
+                                    <p>
+                                        {{.Props.Organization}}<br>
+                                        {{.Props.Footer}}
+                                    </p>
+                                </td>
+
+                            </tr>
+                        </table>
+                    </td>
+                </tr>
+            </table>
+        </td>
+    </tr>
+</table>
+
+{{end}}