[MM-43399] Cloud Delinquency Email Sequence (#20814)

* Add DelinquentSince to Subscription fields * Stashing, migrating * Adding file * Adding many email templates * Fix templates pipeline * Fix translations * Fix mocks * Many changes * Adjust mocks * Update i18n/en.json Co-authored-by: Maria A Nunez <maria.nunez@mattermost.com> * PR fixes * Update string * Update i18n/en.json Co-authored-by: Maria A Nunez <maria.nunez@mattermost.com> * Update URL's for buttons to open the delinquency modal * Update emails from mjml Co-authored-by: Mattermod <mattermod@users.noreply.github.com> Co-authored-by: Maria A Nunez <maria.nunez@mattermost.com>
2022-08-25 09:39:35 -04:00
--- a/app/app_iface.go
+++ b/app/app_iface.go
@@ -1017,6 +1017,7 @@ type AppIface interface {
 	SendAckToPushProxy(ack *model.PushNotificationAck) error
 	SendAutoResponse(c request.CTX, channel *model.Channel, receiver *model.User, post *model.Post) (bool, *model.AppError)
 	SendAutoResponseIfNecessary(c request.CTX, channel *model.Channel, sender *model.User, post *model.Post) (bool, *model.AppError)
+	SendDelinquencyEmail(emailToSend model.DelinquencyEmail) *model.AppError
 	SendEmailVerification(user *model.User, newEmail, redirect string) *model.AppError
 	SendEphemeralPost(c request.CTX, userID string, post *model.Post) *model.Post
 	SendNotifications(c request.CTX, post *model.Post, team *model.Team, channel *model.Channel, sender *model.User, parentPostList *model.PostList, setOnline bool) ([]string, error)
--- a/app/cloud.go
+++ b/app/cloud.go
@@ -148,6 +148,87 @@ func (a *App) SendPaymentFailedEmail(failedPayment *model.FailedPayment) *model.
 	return nil
 }

+func getCurrentProduct(subscriptionProductID string, products []*model.Product) *model.Product {
+	for _, product := range products {
+		if product.ID == subscriptionProductID {
+			return product
+		}
+	}
+	return nil
+}
+
+func (a *App) SendDelinquencyEmail(emailToSend model.DelinquencyEmail) *model.AppError {
+	sysAdmins, aErr := a.getSysAdminsEmailRecipients()
+	if aErr != nil {
+		return aErr
+	}
+	subscription, err := a.Cloud().GetSubscription("")
+	if err != nil {
+		return model.NewAppError("SendDelinquencyEmail", "app.cloud.get_subscription.app_error", nil, err.Error(), http.StatusInternalServerError)
+	}
+	if subscription == nil {
+		return model.NewAppError("SendDelinquencyEmail", "app.cloud.get_subscription.app_error", nil, "", http.StatusInternalServerError)
+	}
+
+	products, err := a.Cloud().GetCloudProducts("", false)
+	if err != nil {
+		return model.NewAppError("SendDelinquencyEmail", "app.cloud.get_cloud_products.app_error", nil, err.Error(), http.StatusInternalServerError)
+	}
+	if products == nil {
+		return model.NewAppError("SendDelinquencyEmail", "app.cloud.get_cloud_products.app_error", nil, "", http.StatusInternalServerError)
+	}
+
+	planName := getCurrentProduct(subscription.ProductID, products).Name
+
+	if subscription.DelinquentSince == nil {
+		return model.NewAppError("SendDelinquencyEmail", "app.cloud.get_subscription_delinquency_date.app_error", nil, "", http.StatusInternalServerError)
+	}
+
+	delinquentSince := time.Unix(*subscription.DelinquentSince, 0)
+
+	delinquencyDate := delinquentSince.Format("01/02/2006")
+	for _, admin := range sysAdmins {
+		switch emailToSend {
+		case model.DelinquencyEmail7:
+			err := a.Srv().EmailService.SendDelinquencyEmail7(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL, planName)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 7", mlog.Err(err))
+			}
+		case model.DelinquencyEmail14:
+			err := a.Srv().EmailService.SendDelinquencyEmail14(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL, planName)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 14", mlog.Err(err))
+			}
+		case model.DelinquencyEmail30:
+			err := a.Srv().EmailService.SendDelinquencyEmail30(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL, planName)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 30", mlog.Err(err))
+			}
+		case model.DelinquencyEmail45:
+			err := a.Srv().EmailService.SendDelinquencyEmail45(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL, planName, delinquencyDate)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 45", mlog.Err(err))
+			}
+		case model.DelinquencyEmail60:
+			err := a.Srv().EmailService.SendDelinquencyEmail60(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 60", mlog.Err(err))
+			}
+		case model.DelinquencyEmail75:
+			err := a.Srv().EmailService.SendDelinquencyEmail75(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL, planName, delinquencyDate)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 75", mlog.Err(err))
+			}
+		case model.DelinquencyEmail90:
+			err := a.Srv().EmailService.SendDelinquencyEmail90(admin.Email, admin.Locale, *a.Config().ServiceSettings.SiteURL)
+			if err != nil {
+				a.Log().Error("Error sending delinquency email 90", mlog.Err(err))
+			}
+		}
+	}
+	return nil
+}
+
 func (a *App) AdjustInProductLimits(limits *model.ProductLimits, subscription *model.Subscription) *model.AppError {
 	if limits.Teams != nil && limits.Teams.Active != nil && *limits.Teams.Active > 0 {
 		err := a.AdjustTeamsFromProductLimits(limits.Teams)
--- a/app/email/email.go
+++ b/app/email/email.go
@@ -1000,6 +1000,225 @@ func (es *Service) SendNoCardPaymentFailedEmail(email string, locale string, sit
 	return nil
 }

+func (es *Service) SendDelinquencyEmail7(email, locale, siteURL, planName string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.payment_failed.subject")
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_7.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_7.subtitle1")
+	data.Props["SubTitle2"] = T("api.templates.delinquency_7.subtitle2", map[string]any{"Plan": planName})
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_7.button")
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	body, err := es.templatesContainer.RenderToString("cloud_7_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+func (es *Service) SendDelinquencyEmail14(email, locale, siteURL, planName string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.delinquency_14.subject", map[string]any{"Plan": planName})
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_14.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_14.subtitle1")
+	data.Props["SubTitle2"] = T("api.templates.delinquency_14.subtitle2")
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_14.button")
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	body, err := es.templatesContainer.RenderToString("cloud_14_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+func (es *Service) SendDelinquencyEmail30(email, locale, siteURL, planName string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.delinquency_30.subject", map[string]any{"Plan": planName})
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_30.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_30.subtitle1", map[string]any{"Plan": planName})
+	data.Props["SubTitle2"] = T("api.templates.delinquency_30.subtitle2")
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_30.button")
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+	data.Props["BulletListItems"] = []string{T("api.templates.delinquency_30.bullet.message_history"), T("api.templates.delinquency_30.bullet.files"), T("api.templates.delinquency_30.bullet.cards"), T("api.templates.delinquency_30.bullet.plugins")}
+	data.Props["LimitsDocs"] = T("api.templates.delinquency_30.limits_documentation")
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	body, err := es.templatesContainer.RenderToString("cloud_30_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+
+func (es *Service) SendDelinquencyEmail45(email, locale, siteURL, planName, delinquencyDate string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.delinquency_45.subject", map[string]any{"Plan": planName})
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_45.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_45.subtitle1", map[string]any{"DelinquencyDate": delinquencyDate})
+	data.Props["SubTitle2"] = T("api.templates.delinquency_45.subtitle2")
+	data.Props["SubTitle3"] = T("api.templates.delinquency_45.subtitle3")
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_45.button")
+	data.Props["IncludeSecondaryActionButton"] = false
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	body, err := es.templatesContainer.RenderToString("cloud_45_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+
+func (es *Service) SendDelinquencyEmail60(email, locale, siteURL string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.delinquency_60.subject")
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_60.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_60.subtitle1")
+	data.Props["SubTitle2"] = T("api.templates.delinquency_60.subtitle2")
+	data.Props["SubTitle3"] = T("api.templates.delinquency_60.subtitle3")
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_60.button")
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+	data.Props["IncludeSecondaryActionButton"] = true
+	data.Props["SecondaryActionButtonText"] = T("api.templates.delinquency_60.downgrade_to_starter")
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	// 45 day template is the same as the 60 day one so its reused
+	body, err := es.templatesContainer.RenderToString("cloud_45_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+
+func (es *Service) SendDelinquencyEmail75(email, locale, siteURL, planName, delinquencyDate string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.delinquency_75.subject", map[string]any{"Plan": planName})
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_75.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_75.subtitle1", map[string]any{"DelinquencyDate": delinquencyDate})
+	data.Props["SubTitle2"] = T("api.templates.delinquency_75.subtitle2", map[string]any{"Plan": planName})
+	data.Props["SubTitle3"] = T("api.templates.delinquency_75.subtitle3")
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_75.button")
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+	data.Props["IncludeSecondaryActionButton"] = true
+	data.Props["SecondaryActionButtonText"] = T("api.templates.delinquency_75.downgrade_to_starter")
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	// 45 day template is the same as the 75 day one so its reused
+	body, err := es.templatesContainer.RenderToString("cloud_45_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+
+func (es *Service) SendDelinquencyEmail90(email, locale, siteURL string) error {
+	T := i18n.GetUserTranslations(locale)
+
+	subject := T("api.templates.delinquency_90.subject")
+
+	data := es.NewEmailTemplateData(locale)
+	data.Props["SiteURL"] = siteURL
+	data.Props["Title"] = T("api.templates.delinquency_90.title")
+	data.Props["SubTitle1"] = T("api.templates.delinquency_90.subtitle1", map[string]any{"SiteURL": siteURL})
+	data.Props["SubTitle2"] = T("api.templates.delinquency_90.subtitle2")
+	data.Props["SubTitle3"] = T("api.templates.delinquency_90.subtitle3")
+	data.Props["QuestionTitle"] = T("api.templates.questions_footer.title")
+	data.Props["QuestionInfo"] = T("api.templates.questions_footer.info")
+	data.Props["SupportEmail"] = *es.config().SupportSettings.SupportEmail
+	data.Props["Button"] = T("api.templates.delinquency_90.button")
+	data.Props["EmailUs"] = T("api.templates.email_us_anytime_at")
+	data.Props["IncludeSecondaryActionButton"] = true
+	data.Props["SecondaryActionButtonText"] = T("api.templates.delinquency_90.secondary_action_button")
+	data.Props["Footer"] = T("api.templates.copyright")
+
+	body, err := es.templatesContainer.RenderToString("cloud_90_day_arrears", data)
+	if err != nil {
+		return err
+	}
+
+	if err := es.sendEmailWithCustomReplyTo(email, subject, body, *es.config().SupportSettings.SupportEmail); err != nil {
+		return err
+	}
+
+	return nil
+}
+
 // SendRemoveExpiredLicenseEmail formats an email and uses the email service to send the email to user with link pointing to CWS
 // to renew the user license
 func (es *Service) SendRemoveExpiredLicenseEmail(renewalLink, email string, locale, siteURL string) error {
--- a/app/email/mocks/ServiceInterface.go
+++ b/app/email/mocks/ServiceInterface.go
@@ -167,6 +167,104 @@ func (_m *ServiceInterface) SendDeactivateAccountEmail(_a0 string, locale string
 	return r0
 }

+// SendDelinquencyEmail14 provides a mock function with given fields: _a0, locale, siteURL, planName
+func (_m *ServiceInterface) SendDelinquencyEmail14(_a0 string, locale string, siteURL string, planName string) error {
+	ret := _m.Called(_a0, locale, siteURL, planName)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL, planName)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
+// SendDelinquencyEmail30 provides a mock function with given fields: _a0, locale, siteURL, planName
+func (_m *ServiceInterface) SendDelinquencyEmail30(_a0 string, locale string, siteURL string, planName string) error {
+	ret := _m.Called(_a0, locale, siteURL, planName)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL, planName)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
+// SendDelinquencyEmail45 provides a mock function with given fields: _a0, locale, siteURL, planName, delinquencyDate
+func (_m *ServiceInterface) SendDelinquencyEmail45(_a0 string, locale string, siteURL string, planName string, delinquencyDate string) error {
+	ret := _m.Called(_a0, locale, siteURL, planName, delinquencyDate)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL, planName, delinquencyDate)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
+// SendDelinquencyEmail60 provides a mock function with given fields: _a0, locale, siteURL
+func (_m *ServiceInterface) SendDelinquencyEmail60(_a0 string, locale string, siteURL string) error {
+	ret := _m.Called(_a0, locale, siteURL)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
+// SendDelinquencyEmail7 provides a mock function with given fields: _a0, locale, siteURL, planName
+func (_m *ServiceInterface) SendDelinquencyEmail7(_a0 string, locale string, siteURL string, planName string) error {
+	ret := _m.Called(_a0, locale, siteURL, planName)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL, planName)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
+// SendDelinquencyEmail75 provides a mock function with given fields: _a0, locale, siteURL, planName, delinquencyDate
+func (_m *ServiceInterface) SendDelinquencyEmail75(_a0 string, locale string, siteURL string, planName string, delinquencyDate string) error {
+	ret := _m.Called(_a0, locale, siteURL, planName, delinquencyDate)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL, planName, delinquencyDate)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
+// SendDelinquencyEmail90 provides a mock function with given fields: _a0, locale, siteURL
+func (_m *ServiceInterface) SendDelinquencyEmail90(_a0 string, locale string, siteURL string) error {
+	ret := _m.Called(_a0, locale, siteURL)
+
+	var r0 error
+	if rf, ok := ret.Get(0).(func(string, string, string) error); ok {
+		r0 = rf(_a0, locale, siteURL)
+	} else {
+		r0 = ret.Error(0)
+	}
+
+	return r0
+}
+
 // SendEmailChangeEmail provides a mock function with given fields: oldEmail, newEmail, locale, siteURL
 func (_m *ServiceInterface) SendEmailChangeEmail(oldEmail string, newEmail string, locale string, siteURL string) error {
 	ret := _m.Called(oldEmail, newEmail, locale, siteURL)
--- a/app/email/service.go
+++ b/app/email/service.go
@@ -143,6 +143,14 @@ type ServiceInterface interface {
 	SendMailWithEmbeddedFiles(to, subject, htmlBody string, embeddedFiles map[string]io.Reader, messageID string, inReplyTo string, references string) error
 	SendLicenseUpForRenewalEmail(email, name, locale, siteURL, renewalLink string, daysToExpiration int) error
 	SendPaymentFailedEmail(email string, locale string, failedPayment *model.FailedPayment, siteURL string) (bool, error)
+	// Cloud delinquency email sequence
+	SendDelinquencyEmail7(email, locale, siteURL, planName string) error
+	SendDelinquencyEmail14(email, locale, siteURL, planName string) error
+	SendDelinquencyEmail30(email, locale, siteURL, planName string) error
+	SendDelinquencyEmail45(email, locale, siteURL, planName, delinquencyDate string) error
+	SendDelinquencyEmail60(email, locale, siteURL string) error
+	SendDelinquencyEmail75(email, locale, siteURL, planName, delinquencyDate string) error
+	SendDelinquencyEmail90(email, locale, siteURL string) error
 	SendNoCardPaymentFailedEmail(email string, locale string, siteURL string) error
 	SendRemoveExpiredLicenseEmail(renewalLink, email string, locale, siteURL string) error
 	AddNotificationEmailToBatch(user *model.User, post *model.Post, team *model.Team) *model.AppError
--- a/app/opentracing/opentracing_layer.go
+++ b/app/opentracing/opentracing_layer.go
@@ -15084,6 +15084,28 @@ func (a *OpenTracingAppLayer) SendAutoResponseIfNecessary(c request.CTX, channel
 	return resultVar0, resultVar1
 }

+func (a *OpenTracingAppLayer) SendDelinquencyEmail(emailToSend model.DelinquencyEmail) *model.AppError {
+	origCtx := a.ctx
+	span, newCtx := tracing.StartSpanWithParentByContext(a.ctx, "app.SendDelinquencyEmail")
+
+	a.ctx = newCtx
+	a.app.Srv().Store.SetContext(newCtx)
+	defer func() {
+		a.app.Srv().Store.SetContext(origCtx)
+		a.ctx = origCtx
+	}()
+
+	defer span.Finish()
+	resultVar0 := a.app.SendDelinquencyEmail(emailToSend)
+
+	if resultVar0 != nil {
+		span.LogFields(spanlog.Error(resultVar0))
+		ext.Error.Set(span, true)
+	}
+
+	return resultVar0
+}
+
 func (a *OpenTracingAppLayer) SendEmailVerification(user *model.User, newEmail string, redirect string) *model.AppError {
 	origCtx := a.ctx
 	span, newCtx := tracing.StartSpanWithParentByContext(a.ctx, "app.SendEmailVerification")