diff --git a/server/channels/app/platform/web_conn.go b/server/channels/app/platform/web_conn.go
index 542ffe8f00..401a9b56ea 100644
--- a/server/channels/app/platform/web_conn.go
+++ b/server/channels/app/platform/web_conn.go
@@ -107,7 +107,7 @@ type WebConn struct {
 	deadQueuePointer int
 	// active indicates whether there is an open websocket connection attached
 	// to this webConn or not.
-	active atomic.Bool
+	Active atomic.Bool
 	// reuseCount indicates how many times this connection has been reused.
 	// This is used to differentiate between a fresh connection and
 	// a reused connection.
@@ -245,7 +245,7 @@ func (ps *PlatformService) NewWebConn(cfg *WebConnConfig, suite SuiteIFace, runn
 		lastLogTimeFull:    time.Now(),
 		originClient:       cfg.OriginClient,
 	}
-	wc.active.Store(cfg.Active)
+	wc.Active.Store(cfg.Active)
 
 	wc.SetSession(&cfg.Session)
 	wc.SetSessionToken(cfg.Session.Token)
@@ -555,7 +555,7 @@ func (wc *WebConn) writePump() {
 				continue
 			}
 
-			if wc.active.Load() && len(wc.send) >= sendFullWarn && time.Since(wc.lastLogTimeFull) > websocketSuppressWarnThreshold {
+			if wc.Active.Load() && len(wc.send) >= sendFullWarn && time.Since(wc.lastLogTimeFull) > websocketSuppressWarnThreshold {
 				logData := []mlog.Field{
 					mlog.String("user_id", wc.UserId),
 					mlog.String("conn_id", wc.GetConnectionID()),
@@ -812,7 +812,7 @@ func (wc *WebConn) ShouldSendEvent(msg *model.WebSocketEvent) bool {
 		case model.WebsocketEventTyping,
 			model.WebsocketEventStatusChange,
 			model.WebsocketEventMultipleChannelsViewed:
-			if wc.active.Load() && time.Since(wc.lastLogTimeSlow) > websocketSuppressWarnThreshold {
+			if wc.Active.Load() && time.Since(wc.lastLogTimeSlow) > websocketSuppressWarnThreshold {
 				mlog.Warn(
 					"websocket.slow: dropping message",
 					mlog.String("user_id", wc.UserId),
diff --git a/server/channels/app/platform/web_hub.go b/server/channels/app/platform/web_hub.go
index 4dab982c41..bcd9b69012 100644
--- a/server/channels/app/platform/web_hub.go
+++ b/server/channels/app/platform/web_hub.go
@@ -389,7 +389,7 @@ func (h *Hub) Start() {
 				conns := connIndex.ForUser(webSessionMessage.userID)
 				var isRegistered bool
 				for _, conn := range conns {
-					if !conn.active.Load() {
+					if !conn.Active.Load() {
 						continue
 					}
 					if conn.GetSessionToken() == webSessionMessage.sessionToken {
@@ -419,7 +419,7 @@ func (h *Hub) Start() {
 				// Mark the current one as active.
 				// There is no need to check if it was inactive or not,
 				// we will anyways need to make it active.
-				webConn.active.Store(true)
+				webConn.Active.Store(true)
 
 				connIndex.Add(webConn)
 				atomic.StoreInt64(&h.connectionCount, int64(connIndex.AllActive()))
@@ -434,7 +434,7 @@ func (h *Hub) Start() {
 			case webConn := <-h.unregister:
 				// If already removed (via queue full), then removing again becomes a noop.
 				// But if not removed, mark inactive.
-				webConn.active.Store(false)
+				webConn.Active.Store(false)
 
 				atomic.StoreInt64(&h.connectionCount, int64(connIndex.AllActive()))
 
@@ -471,7 +471,7 @@ func (h *Hub) Start() {
 				}
 				var latestActivity int64
 				for _, conn := range conns {
-					if !conn.active.Load() {
+					if !conn.Active.Load() {
 						continue
 					}
 					if conn.lastUserActivityAt > latestActivity {
@@ -491,7 +491,7 @@ func (h *Hub) Start() {
 				}
 			case activity := <-h.activity:
 				for _, webConn := range connIndex.ForUser(activity.userID) {
-					if !webConn.active.Load() {
+					if !webConn.Active.Load() {
 						continue
 					}
 					if webConn.GetSessionToken() == activity.sessionToken {
@@ -506,7 +506,7 @@ func (h *Hub) Start() {
 				case directMsg.conn.send <- directMsg.msg:
 				default:
 					// Don't log the warning if it's an inactive connection.
-					if directMsg.conn.active.Load() {
+					if directMsg.conn.Active.Load() {
 						mlog.Error("webhub.broadcast: cannot send, closing websocket for user",
 							mlog.String("user_id", directMsg.conn.UserId),
 							mlog.String("conn_id", directMsg.conn.GetConnectionID()))
@@ -533,7 +533,7 @@ func (h *Hub) Start() {
 						case webConn.send <- h.runBroadcastHooks(msg, webConn, broadcastHooks, broadcastHookArgs):
 						default:
 							// Don't log the warning if it's an inactive connection.
-							if webConn.active.Load() {
+							if webConn.Active.Load() {
 								mlog.Error("webhub.broadcast: cannot send, closing websocket for user",
 									mlog.String("user_id", webConn.UserId),
 									mlog.String("conn_id", webConn.GetConnectionID()))
@@ -601,7 +601,7 @@ func (h *Hub) Start() {
 // are inactive or not.
 func areAllInactive(conns []*WebConn) bool {
 	for _, conn := range conns {
-		if conn.active.Load() {
+		if conn.Active.Load() {
 			return false
 		}
 	}
@@ -689,7 +689,7 @@ func (i *hubConnectionIndex) ForUser(id string) []*WebConn {
 func (i *hubConnectionIndex) ForUserActiveCount(id string) int {
 	cnt := 0
 	for _, conn := range i.ForUser(id) {
-		if conn.active.Load() {
+		if conn.Active.Load() {
 			cnt++
 		}
 	}
@@ -714,7 +714,7 @@ func (i *hubConnectionIndex) RemoveInactiveByConnectionID(userID, connectionID s
 		return nil
 	}
 	for _, conn := range i.ForUser(userID) {
-		if conn.GetConnectionID() == connectionID && !conn.active.Load() {
+		if conn.GetConnectionID() == connectionID && !conn.Active.Load() {
 			i.Remove(conn)
 			return conn
 		}
@@ -727,7 +727,7 @@ func (i *hubConnectionIndex) RemoveInactiveByConnectionID(userID, connectionID s
 func (i *hubConnectionIndex) RemoveInactiveConnections() {
 	now := model.GetMillis()
 	for conn := range i.byConnection {
-		if !conn.active.Load() && now-conn.lastUserActivityAt > i.staleThreshold.Milliseconds() {
+		if !conn.Active.Load() && now-conn.lastUserActivityAt > i.staleThreshold.Milliseconds() {
 			i.Remove(conn)
 		}
 	}
@@ -739,7 +739,7 @@ func (i *hubConnectionIndex) RemoveInactiveConnections() {
 func (i *hubConnectionIndex) AllActive() int {
 	cnt := 0
 	for conn := range i.byConnection {
-		if conn.active.Load() {
+		if conn.Active.Load() {
 			cnt++
 		}
 	}
diff --git a/server/channels/app/platform/web_hub_test.go b/server/channels/app/platform/web_hub_test.go
index e5d055b826..99a903c7b2 100644
--- a/server/channels/app/platform/web_hub_test.go
+++ b/server/channels/app/platform/web_hub_test.go
@@ -429,7 +429,7 @@ func TestHubConnIndexInactive(t *testing.T) {
 		Platform: th.Service,
 		UserId:   model.NewId(),
 	}
-	wc1.active.Store(true)
+	wc1.Active.Store(true)
 	wc1.SetConnectionID("conn1")
 	wc1.SetSession(&model.Session{})
 
@@ -438,7 +438,7 @@ func TestHubConnIndexInactive(t *testing.T) {
 		Platform: th.Service,
 		UserId:   model.NewId(),
 	}
-	wc2.active.Store(true)
+	wc2.Active.Store(true)
 	wc2.SetConnectionID("conn2")
 	wc2.SetSession(&model.Session{})
 
@@ -446,7 +446,7 @@ func TestHubConnIndexInactive(t *testing.T) {
 		Platform: th.Service,
 		UserId:   wc2.UserId,
 	}
-	wc3.active.Store(false)
+	wc3.Active.Store(false)
 	wc3.SetConnectionID("conn3")
 	wc3.SetSession(&model.Session{})
 
diff --git a/server/channels/app/web_broadcast_hooks.go b/server/channels/app/web_broadcast_hooks.go
index 02a5913145..51b926c8f8 100644
--- a/server/channels/app/web_broadcast_hooks.go
+++ b/server/channels/app/web_broadcast_hooks.go
@@ -83,7 +83,7 @@ func usePostedAckHook(message *model.WebSocketEvent, postedUserId string, channe
 
 func (h *postedAckBroadcastHook) Process(msg *platform.HookedWebSocketEvent, webConn *platform.WebConn, args map[string]any) error {
 	// Don't ACK unless we say to explicitly
-	if !webConn.PostedAck {
+	if !(webConn.PostedAck && webConn.Active.Load()) {
 		return nil
 	}
 
diff --git a/server/channels/app/web_broadcast_hooks_test.go b/server/channels/app/web_broadcast_hooks_test.go
index 3b1f82bc49..8a5e28636d 100644
--- a/server/channels/app/web_broadcast_hooks_test.go
+++ b/server/channels/app/web_broadcast_hooks_test.go
@@ -91,6 +91,7 @@ func TestPostedAckHook_Process(t *testing.T) {
 		Platform:  &platform.PlatformService{},
 		PostedAck: true,
 	}
+	webConn.Active.Store(true)
 	webConn.SetSession(&model.Session{})
 
 	t.Run("should ack if user is in the list of users to notify", func(t *testing.T) {
@@ -142,14 +143,33 @@ func TestPostedAckHook_Process(t *testing.T) {
 	})
 
 	t.Run("should not ack if posted ack is false", func(t *testing.T) {
-		mobileWebConn := &platform.WebConn{
+		noAckWebConn := &platform.WebConn{
 			UserId:    userID,
 			Platform:  &platform.PlatformService{},
 			PostedAck: false,
 		}
+		noAckWebConn.Active.Store(true)
 		msg := platform.MakeHookedWebSocketEvent(model.NewWebSocketEvent(model.WebsocketEventPosted, "", "", "", nil, ""))
 
-		hook.Process(msg, mobileWebConn, map[string]any{
+		hook.Process(msg, noAckWebConn, map[string]any{
+			"posted_user_id": model.NewId(),
+			"channel_type":   model.ChannelTypeDirect,
+			"users":          []string{},
+		})
+
+		assert.Nil(t, msg.Event().GetData()["should_ack"])
+	})
+
+	t.Run("should not ack if connection is not active", func(t *testing.T) {
+		inactiveWebConn := &platform.WebConn{
+			UserId:    userID,
+			Platform:  &platform.PlatformService{},
+			PostedAck: false,
+		}
+		inactiveWebConn.Active.Store(true)
+		msg := platform.MakeHookedWebSocketEvent(model.NewWebSocketEvent(model.WebsocketEventPosted, "", "", "", nil, ""))
+
+		hook.Process(msg, inactiveWebConn, map[string]any{
 			"posted_user_id": model.NewId(),
 			"channel_type":   model.ChannelTypeDirect,
 			"users":          []string{},